Customer Service Representative
4 days ago
We are seeking a Customer Service Representative to join our team at IEC - Garden Grove. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to students, prospective clients, and campus visitors.
Your primary duties will include:
- Greeting on-site visitors, determining the purpose of their visit, and announcing them to the appropriate personnel.
- Responding to incoming telephone calls, determining the caller's purpose, and forwarding calls to the relevant department or personnel.
- Maintaining accurate records of visitor access and issuing passes when required.
**Key Responsibilities:**
- Complies with all Federal, State, accreditation and institutional policies and procedures.
- Takes and delivers messages or transfers calls to voicemail when necessary.
- Answers general questions about the organization and provides callers with information as needed.
Requirements:
- High School Diploma or GED; or an equivalent combination of education and experience.
- Positive attitude at all times.
- Customer service oriented.
- Ability to multitask.
- Effective communication skills.
Benefits:
We offer a dynamic work environment and a variety of benefits, including medical, dental, vision, life insurance, disability coverage, a 401(k) plan, and more. If you have a passion for helping others and are looking for a rewarding career, we encourage you to apply.
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