Customer Service Representative

21 hours ago


Garden Grove, California, United States IEC CORP GROUP Full time

**Job Title:** Customer Service Representative

About the Role

We are seeking a highly skilled Customer Service Representative to provide exceptional service to our students, prospective clients, and campus visitors.

  • Ensure compliance with federal, state, accreditation, and institutional policies and procedures.
  • Welcome on-site visitors, determine their purpose, and announce them to relevant personnel.
  • Retrieve messages and voicemails, forwarding them to the appropriate staff members.
  • Answer incoming calls, determine their purpose, and forward calls to relevant personnel or departments.
  • Take and deliver messages or transfer calls to voicemail when necessary.
  • Provide general information about the organization, including address, directions, and other relevant details.
  • Maintain visitor access and issue passes when required.
  • Update appointment calendars and manage schedules.
  • Receive, sort, and route mail and publications.
  • Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
  • Process payments for services and products.
  • Prepare and print various documents, such as fax cover sheets, memos, correspondence, and reports.
  • Perform other clerical duties as needed, including filing, photocopying, and data entry.

The ideal candidate will possess a high school diploma or equivalent combination of education and experience, a positive attitude, and excellent customer service skills.

Compensation and Benefits

**Estimated Salary:** $19.50 per hour (based on 50th percentile of hourly range $16.00 - $23.00)

We offer a dynamic work environment, medical, dental, vision, life insurance, disability coverage, a matched 401(k) plan, and other benefits for full-time colleagues.



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