Store Team Leader
2 weeks ago
Job Overview
POSITION SUMMARY:
The Retail Supervisor (part-time) is essential in enhancing the store and/or venue experience by collaborating with the Leadership team to deliver an exceptional game day and fan engagement. This role involves guiding the Retail Associate team to achieve operational excellence.
The Retail Supervisor is expected to maintain a part-time schedule, which includes working days, evenings, weekends, and extended hours during game days and events.
Key Responsibilities:
- Achieve sales targets through the consistent execution of daily operational tasks.
- Assist with back-end operations; ensure stockroom organization is maintained.
- Familiarity with retail management systems, including but not limited to OpSuite5.0 (online inventory management), POS (point of sale systems), and CAYAN (credit card processing).
- Collaborate with the Leadership team on decisions regarding revenue goals, per capita spending, and units sold per transaction.
- Work alongside Retail Associates to guarantee an outstanding fan experience.
- Clearly communicate expectations for tasks and projects to Retail Associates.
- Provide training and support to Retail Associates as necessary.
- Coach Retail Associates based on performance observations and knowledge of operational standards to ensure a superior fan experience.
- Understand and embody Fanatics Values in relation to their role.
- Perform 'Manager on Duty' responsibilities as required.
- Must be at least 18 years old.
- Preferred minimum of one year of experience in retail or sales.
- Ability to work independently and responsibly in a dynamic environment.
- Foreign language proficiency is advantageous.
- Exhibit a friendly, outgoing, confident, and professional demeanor.
- Prior leadership experience is preferred.
- Ability to collaborate effectively with all management levels, build partnerships, and coach teams.
- Act decisively in problem-solving alongside the leadership team.
- Represent Fanatics/League/Team Values and standards effectively.
- Capable of managing and prioritizing multiple projects while maintaining composure under pressure.
- Strong communication, literacy, and numeracy skills.
Physical Requirements:
- Regularly required to sit, stand, reach, bend, and move throughout the facility as necessary.
- Must be able to lift and carry items weighing up to 30 lbs.
- Game Day/Event scheduling may involve exposure to various weather conditions if assigned to an outdoor location.
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