Patient Service Representative | Optum Healthcare Career

4 weeks ago


Albany, New York, United States Optum Full time

We are seeking a Patient Service Representative to join our team at Optum, a global organization that delivers care with the help of technology to improve health outcomes for millions of people.

The salary for this role is estimated to be around $35,000 - $50,000 per year, depending on location and experience. Our offices are located in various locations across the country, including 4101 Technology Ave, New Albany, IN.

Job Description:
  • Greet patients as they arrive and manage wait time in a collaborative office environment.
  • Assist patients with intake processes, including copying required documents, and collect co-payments, co-insurance, and deductibles.
  • Manage the cashier box and daily deposits according to company policies.
  • Process walk-in patients and visitors, answer phones, and schedule appointments.
  • Manage medical records, maintaining, filing/scanning, and preparing them for scheduling.
  • Ensure all correspondence is scanned and/or filed in a timely manner.
  • Process requests for medical records release and maintain appropriate logs.
Required Skills and Qualifications:
  • High School Diploma / GED (or higher).
  • 1+ years of experience in a healthcare or customer service-related field.
  • Intermediate level of proficiency with Microsoft Office (Word, Excel, Outlook, etc.).
Benefits:
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
  • 401(k) Savings Plan, Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
About Optum:

At Optum, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.



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