Retail Customer Service Team Member
4 weeks ago
As a Retail Customer Service Team Member at Michaels, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for. You will ensure all customers receive a fast and friendly checkout experience, complete truck unloading and merchandise duties throughout the store, and maintain store recovery standards to deliver our Brand Promises.
Key Responsibilities
• Assist customers in finding products and providing solutions
• Provide a fast and friendly checkout experience, executing cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements, execute Company policies and standards
• Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, promote commitment to the organization's vision and values, project a positive image and serve as a role model for other Team Members
Requirements
• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment
Public retail store setting, taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings
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