Retail Customer Service Team Member

4 weeks ago


San Angelo, Texas, United States Michael's Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels. As a Retail Customer Service Team Member, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, answer questions, and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
  • Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
  • Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Perform other duties as assigned, including truck unloading, stocking, and planogram (POGs) processes.

Requirements:

  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work in a fast-paced environment, standing for long periods, and moving throughout the store.
  • Physical ability to lift heavy boxes and access high shelves by ladder or similar equipment.

What We Offer:

  • A competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • A fun and dynamic work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.

How to Apply:

Apply online at www.michaels.com/careers or in person at your local Michaels store.



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