Retail Customer Service Team Member
4 weeks ago
We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels. As a Retail Customer Service Team Member, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Help customers locate products, answer questions, and provide solutions to meet their needs.
- Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
- Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
- Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Perform other duties as assigned, including truck unloading, stocking, and planogram (POGs) processes.
Requirements:
- High school diploma or equivalent required.
- Previous retail or customer service experience preferred.
- Ability to work in a fast-paced environment, standing for long periods, and moving throughout the store.
- Physical ability to lift heavy boxes and access high shelves by ladder or similar equipment.
What We Offer:
- A competitive hourly rate.
- Opportunities for advancement and professional growth.
- A fun and dynamic work environment.
- A comprehensive benefits package, including medical, dental, and vision insurance.
How to Apply:
Apply online at www.michaels.com/careers or in person at your local Michaels store.
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