Customer Service Representative

4 weeks ago


Minneapolis, Minnesota, United States City of Minneapolis Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the City of Minneapolis. As a key member of our 311 Contact Center, you will be the primary point of contact for non-emergency City information and services.

Responsibilities include:

  • Triage incoming communications through our omnichannel format.
  • Provide accurate and timely information to callers using internal and external resources.
  • Determine when service requests are needed and create and submit them.
  • Handle calls for case follow-up and work with interpreters.
  • Serve as the first point of contact during significant incidents.
  • Record and report accessibility concerns.
  • Navigate and utilize internal and external resources to assist callers.
  • Maintain data accuracy and enter case information in our internal system.
  • Provide exceptional customer service and handle difficult situations with tact and professionalism.

Requirements include:

  • High school diploma or equivalent.
  • Two years of experience in high-volume customer service or a call center environment.
  • Two years of experience in clerical work.
  • Bilingual language skills in Spanish, Somali, or Hmong are highly desired.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing excellent service, we encourage you to apply for this exciting opportunity.



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