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Helpdesk Support Specialist

2 months ago

Jackson, Mississippi, United States INFOTRON Full time
Job Summary

We are seeking a skilled IT Helpdesk Technician to join our team at INFOTRON. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs.

Key Responsibilities
  • Provide essential technical support and assistance to end-users, ensuring the smooth operation of systems, software, and hardware.
  • Respond to user inquiries, diagnose issues, and offer solutions to users at the office.
  • Troubleshoot problems related to network connectivity, system performance, software applications, and other IT-related matters.
  • Common tasks will include imaging PCs, issuing equipment to clients' employees, providing user support for internal applications, providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software issues.
  • Log and track issues through an ITSM ticketing system and escalate more complex problems to higher-level IT staff when necessary.
  • Assist in setting up new equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.
Requirements
  • Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
  • Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365.

Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime and maintain productivity.