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Senior Business Systems Analyst

2 months ago

Hamilton, Ohio, United States 2-10 Home Buyers Warranty Full time
About the Role

We are seeking a highly skilled Senior Business Systems Analyst to join our team at 2-10 Home Buyers Warranty. As a key liaison between business and technology teams, you will play a crucial role in driving digital transformation and process improvement across our organization.

Key Responsibilities
  • Conduct business and systems analysis to understand new and/or existing software systems and business needs.
  • Develop user stories and diagrams that accurately and comprehensively address business requirements.
  • Project management skills with the ability to coordinate development, BI, QA, and implementation of new and upgraded software.
  • Manage projects either by themselves or in collaboration with a designated project manager to maximally position projects for success.
  • Support the development of test plans and test cases, implementation, roll out, and post-deployment activities.
  • Present user stories, diagrams, concepts, and demonstrate software applications/prototypes to a broad range of audiences.
  • Understand, analyze and refine enterprise data, business intelligence to devise reports that address such needs.
  • Develop ways to measure process improvements, identifying key performance indicators (KPIs) for new and existing processes.
  • Coach and exemplify performance for BSA team.
  • Set measurable individual goals and objectives to ensure a high level of performance.
  • Guide and encourage staff in their growth and development.
  • Create reports and other communication as needed.
Requirements
  • Bachelor's degree and 5 years of experience or at least 10 years of practical experience in business systems analysis in the home warranty industry.
  • Knowledge and experience of BPMN, UML.
  • Knowledge and experience of UX.
  • Knowledge and experience of APIs/API first design, Postman and System Integrations.
  • Knowledge and experience around Data Strategy, Enterprise Data / BI, Enterprise Reporting.
  • Experience and proficiency with SQL, Excel and Microsoft Office tools.
  • Knowledge and experience in one or more of these platforms: Microsoft Dynamics / Dynamics 365, Salesforce, HCL Commerce, Microsoft.NET.
  • Knowledge and experience in one or more of these domains: Warranty / Customer Service / Sales.
  • Ability to map and analyze the components of a business process.
  • Excellent written and verbal communications skills are required.
  • Ability to handle multiple priorities and manage team efforts in pursuit of complex projects.
About Us

2-10 Home Buyers Warranty is a leading provider of structural warranty offerings and Home Warranty Service Agreements. We strive to improve the quality of housing and the experience of home ownership through our innovative solutions and commitment to excellence.

We offer a comprehensive benefits package designed to increase your health, your financial well-being and your future. Our team-first environment is focused on our core Values of: "Do the Right Thing, Grow Profitably, Pursue Excellence and Value People."