Receptionist and Guest Services Specialist
1 day ago
The Receptionist and Guest Services Specialist plays a critical role in providing exceptional customer service to guests at the Fairchild Inn. Key responsibilities include receiving and confirming room reservations, registering and assigning rooms to guests, making and issuing room keys, and ensuring that only authorized patrons use government-sponsored quarters.
About the Position
This role involves interacting with guests, responding to inquiries, and resolving issues in a courteous and professional manner. You will also be responsible for managing guestroom assignments, calculating and posting charges, and maintaining accurate records. Your attention to detail and organizational skills will be essential in ensuring the smooth operation of the front desk.
Requirements
- High school diploma or equivalent required
- 1 year of general clerical or cashier work experience in which you have demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service
- Ability to read, speak, and write English
- Must meet state and legal age requirement for sale of alcoholic beverages
- Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI)
Additional Benefits
- Paid training program for new employees
- Opportunities for career advancement within the organization
- Comprehensive benefits package including health insurance, retirement plan, and paid time off
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