Diagnostic Product Specialist

1 day ago


Durham, North Carolina, United States bioMerieux Inc. Full time

Job Summary:

This role provides solution-oriented consultative training, technical support, and troubleshooting at customer sites and remotely on bioMerieux's diagnostic product lines.

Effectively work with customers to achieve efficient implementation and go-live of new instrumentation, retain business, and collaborate with stakeholders.

This is a field-based position supporting the state of Louisiana and the Northeast Texas territory. The ideal candidate will reside or be willing to relocate to the territory. Extensive field travel is required, averaging 65-80% overnight stays.

Key Responsibilities:

  • Perform all work in compliance with company policy and within the guidelines of bioMerieux's Quality System.
  • Coordinate and provide technical training, consultation, and ongoing support of bioMerieux's diagnostic product lines within the U.S. customer base.
  • Develop, cultivate, and maintain strong professional relationships with all customers.
  • Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMerieux's CRM system.
  • Provide consistent follow-up to ensure customer satisfaction and meet minimum key performance indicators.
  • Responsible for efficient territory management within operating expense budget.
  • Support bioMerieux revenue initiatives.
  • Perform other duties as assigned or as business needs dictate.

Requirements:

  • Bachelor's degree in medical technology, technical, or life science field.
  • 1+ years clinical laboratory experience.
  • Clinical Microbiology experience is highly preferred.
  • bioMerieux product experience highly preferred (Vitek, Virtuo, Myla).
  • ASCP or MLT certifications preferred.
  • Laboratory Information System or Connectivity/Networking experience a plus.
  • Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred.
  • Experience with related technical field applications support strongly preferred.


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