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Patient Account Specialist Senior

2 months ago

Houston, Texas, United States Christus Health Full time
Job Summary

We are seeking a highly skilled Patient Account Specialist Senior to join our team at Christus Health. As a key member of our revenue recovery team, you will be responsible for providing exceptional medical collection services to our patients and clients.

Key Responsibilities
  • Provide effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.
  • Document and update patient account information in TLRA's collection software system timely and accurately to include appropriate account status.
  • Handle inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
  • Use collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
  • Perform research and analysis of account issues and strive to resolve problems timely and accurately.
  • Ensure daily productivity standards are met.
  • Promote positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
  • Maintain active knowledge of all collection requirements by payors.
  • Collect balance owing from third-party payers in accordance with State and Federal laws governing collections practices.
  • Ensure quality standards are met and proper documentation regarding patient accounting records.
Requirements
  • High School diploma or equivalent years of experience required.
  • 3-5 years of experience preferred.
  • Experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
  • College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Work Environment

This is a full-time position that requires a strong commitment to providing exceptional customer service and meeting productivity standards.