Customer Success Advocate

2 weeks ago


Atlanta, Georgia, United States Elron Ventures Full time
{"title": "Customer Success Manager", "description": "Protecting Businesses from Email Threats

At Elron Ventures, we're committed to providing top-notch email security solutions that safeguard our customers' interests. As a Customer Success Manager, you'll play a pivotal role in ensuring our clients' success and driving business growth.

Key Responsibilities:
  • Establish and maintain strong relationships with clients to drive retention and growth.
  • Promote our brand image and value through exceptional customer experiences.
  • Develop and implement strategies to increase customer adoption and drive revenue growth.
  • Facilitate onboarding processes and manage ongoing operational meetings to identify opportunities for growth and upsell.
  • Manage the renewal process to ensure long-term customer retention and growth.
  • Upsell services and products to existing customers to increase revenue and customer satisfaction.
  • Monitor customer satisfaction levels and identify areas for improvement in the customer experience.
  • Collaborate with cross-functional teams to ensure customer needs and feedback are effectively communicated and addressed.
Requirements:
  • 3+ years of experience in a B2B SaaS technology client-facing role.
  • Strong organizational and time management skills.
  • Experience working with CRM tools like Salesforce.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong technical skills and business acumen.
  • Strong analytical skills and great project management capabilities.
  • Background in endpoint management, endpoint security, email architecture, or email security - a plus.

We're an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

", "lang_code": "en-US"}

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