Water Mitigation Operations Manager

4 weeks ago


Farmington, Michigan, United States ServiceMaster Restore - Brighton Full time
Job Description

At ServiceMaster Restore - Brighton, we are seeking a highly skilled and experienced Assistant Water Mitigation Supervisor to join our team. This is a high-impact position that requires technical expertise and a strong ability to lead and motivate others.

Key Responsibilities:
  • Implement process improvements and best practices across the organization.
  • Ensure compliance with company policies, industry standards, and regulatory requirements.
  • Supervise the Water Mitigation Team and ensure water mitigation and customer experience standards are met.
  • Develop and implement operational and business strategies in collaboration with the Operations Manager.
  • Conduct onsite field evaluations for compliance and identify opportunities for improvement.
  • Coordinate with sales management to deliver on commitments to customers.
  • Provide support to office personnel, technicians, and sales associates regarding customer escalations and technical questions.
  • Oversee and review daily operational and compliance metrics.
  • Supervise production staff members, estimators, and claims coordinators.
  • Influence vendor selection and manage ongoing vendor relationships.
  • Communicate process changes to relevant parties to ensure a successful business.
  • Coordinate activities that affect operational decisions and business requirements.
  • Ensure health and safety regulations are followed.
  • Improve operational management systems and processes.
  • Manage the growth and success of the team.
  • Manage internal assets, including equipment, materials, and supplies.
  • Monitor KPIs and ensure process safety standards are met.
  • Plan, schedule, and review workload and manpower to meet targets.
Requirements:
  • 3-5 years of experience in a similar role.
  • Ability to present training and information to groups.
  • Valid driver's license and satisfactory driving record.
  • Skilled in using computers and necessary technology, including Microsoft Office products.
  • Experience using Xactimate and XactAnalysis.
  • Ability to work closely with senior leaders and hold them accountable.
  • Ability to engage and motivate others to drive results.
  • Ability to manage time and workload effectively.
  • Ability to work in a team environment.
  • Excellent problem-solving and communication skills.
  • Experience in negotiating with suppliers and vendors.
  • Familiarity with business and financial principles.
  • Knowledge of organizational improvement.
  • Strong leadership skills and experience as an Assistant Water Mitigation Supervisor or similar role.
  • Outstanding organizational skills.
  • Understanding of organizational behavior and knowledge of the restoration industry.
  • IICRC Water certification.

The physical demands of this role include moving up to 70 pounds, standing and walking for extended periods, and expressing or exchanging ideas with others.


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