Water Mitigation Operations Manager
4 weeks ago
At ServiceMaster Restore - Brighton, we are seeking a highly skilled and experienced Assistant Water Mitigation Supervisor to join our team. This is a high-impact position that requires technical expertise and a strong ability to lead and motivate others.
Key Responsibilities:- Implement process improvements and best practices across the organization.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Supervise the Water Mitigation Team and ensure water mitigation and customer experience standards are met.
- Develop and implement operational and business strategies in collaboration with the Operations Manager.
- Conduct onsite field evaluations for compliance and identify opportunities for improvement.
- Coordinate with sales management to deliver on commitments to customers.
- Provide support to office personnel, technicians, and sales associates regarding customer escalations and technical questions.
- Oversee and review daily operational and compliance metrics.
- Supervise production staff members, estimators, and claims coordinators.
- Influence vendor selection and manage ongoing vendor relationships.
- Communicate process changes to relevant parties to ensure a successful business.
- Coordinate activities that affect operational decisions and business requirements.
- Ensure health and safety regulations are followed.
- Improve operational management systems and processes.
- Manage the growth and success of the team.
- Manage internal assets, including equipment, materials, and supplies.
- Monitor KPIs and ensure process safety standards are met.
- Plan, schedule, and review workload and manpower to meet targets.
- 3-5 years of experience in a similar role.
- Ability to present training and information to groups.
- Valid driver's license and satisfactory driving record.
- Skilled in using computers and necessary technology, including Microsoft Office products.
- Experience using Xactimate and XactAnalysis.
- Ability to work closely with senior leaders and hold them accountable.
- Ability to engage and motivate others to drive results.
- Ability to manage time and workload effectively.
- Ability to work in a team environment.
- Excellent problem-solving and communication skills.
- Experience in negotiating with suppliers and vendors.
- Familiarity with business and financial principles.
- Knowledge of organizational improvement.
- Strong leadership skills and experience as an Assistant Water Mitigation Supervisor or similar role.
- Outstanding organizational skills.
- Understanding of organizational behavior and knowledge of the restoration industry.
- IICRC Water certification.
The physical demands of this role include moving up to 70 pounds, standing and walking for extended periods, and expressing or exchanging ideas with others.
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