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Desktop Support Engineer

1 week ago


New York, New York, United States Columbia University Full time
Technical Expertise
Columbia University is seeking a highly skilled Desktop Support Engineer to join our team. This role is responsible for providing technical support services to end-users, working closely with Desktop Support and all CUIMCIT clients. The successful candidate will have strong knowledge of PC and Apple operating systems, network troubleshooting, web tools, and problem-diagnosis skills.

Responsibilities
This position involves providing technical support via phone, email, and in-person consultations to faculty and staff in both Windows and Apple environments. Key responsibilities include gathering and documenting relevant information, performing system audits, upgrades, and technical maintenance, and assisting the Tech team with implementing, training, and maintaining technological resources. The successful candidate will also provide leadership and direction to student casuals, temporary, and part-time employees. Weekend and off-hour work may be necessary on occasion.

Qualifications
To succeed in this role, candidates must have a Bachelor's degree or equivalent in education and experience plus three years related job experience. Strong knowledge of PC and Apple operating systems, connectivity, and email applications is essential. Hands-on proficiency in Windows 10, Mac OS, Active Directory, Exchange, drive encryption products, and data backup/retrieval is required. Experience troubleshooting hardware and software issues on both Mac and Windows platforms is also necessary.