Customer Service Representative
2 days ago
Company Overview:
Enterprise Mobility is a leading provider of car rental services, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands. As a top place to work, we're committed to delivering exceptional customer experiences.
Salary: Starting at $15.00 per hour.
Job Description:
- We're seeking an experienced Customer Service Representative to join our team at the Richmond International Airport location. As an Emerald Club Service Specialist, you'll provide outstanding service to our valued customers, ensuring their experience is seamless and enjoyable.
- You'll be responsible for welcoming members, providing information, and resolving any concerns or issues that may arise. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset to our team.
Responsibilities:
- Welcome Emerald Club members with prescribed dialogue, making them feel valued and welcome.
- Provide accurate and timely information to customers, addressing their questions and concerns with a positive attitude.
- Review daily game plans to ensure effective Emerald Service delivery, reviewing reservation manifests for special requests.
- Collaborate with drivers, service agents, return agents, and managers to maintain a clean, low-mileage fleet mix that meets Emerald Club requirements.
- Complete vehicle inspections according to priority guidelines, ensuring proper hangtags and returning failed inspection units for re-cleaning and service agent coaching.
- Facilitate change of equipment (COE) vehicles or additional equipment to meet customer needs.
- Serve as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Service (LOS).
- Understand and utilize radio communication codes professionally.
- Maintain a clean and organized aisle area for ease of access and appearance of the facility.
- Direct customers to the exit booth, provide local directions, maps, and return directions as needed; offer assistance with luggage when necessary.
- Perform other customer service-related duties as determined by management to ensure exceptional service meets customer needs.
Qualifications:
- Must be at least 18 years old.
- Minimum 6 months of customer service experience in a fast-paced environment.
- Reliable transportation to and from work.
- Valid driver's license with no more than 2 convicted moving violations/speeding tickets in the past 3 years (total points on driving record cannot exceed 8 points).
- No drug or alcohol-related convictions on the driving record in the past 3 years.
- Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Benefits:
- Paid Time Off, starting with 12 days off in the first year.
- Comprehensive health, dental, vision insurance, life insurance, prescription coverage.
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match and profit sharing.
Schedule: Sunday, Thursday, Friday, Saturday: 11am - 9:30pm
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