Clinical Support Specialist

2 weeks ago


Toledo, Ohio, United States ProMedica Health System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Clinical Support Specialist to join our team at ProMedica Health System. As a key member of our rehabilitation services team, you will provide administrative support to ensure the smooth operation of our clinical programs.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and clinicians, responding to inquiries in a timely and professional manner.
  • Register patients in the system and maintain accurate clinical schedules, ensuring timely and efficient scheduling of therapy visits.
  • Verify insurance coverage and document detailed coverage in the electronic medical record (EMR).
  • Process daily billing charges, complete charge reconciliation, and identify and assist with correction of billing errors.
  • Perform general office support, including typing, data entry, filing, copying, and scanning.
  • Assist with reports and data collection as directed.
Requirements
  • High school diploma or equivalent required.
  • Proficient in keyboard and data entry, with a minimum of 95 keystrokes per minute corrected.
  • Experience with Microsoft Office software, including Word, Excel, PowerPoint, and Teams.
  • Good interpersonal skills and ability to work calmly and efficiently under stress in a busy environment.
Preferred Qualifications
  • Associate degree or previous experience in business or healthcare management.
  • Mastery in Microsoft Office and related software.
  • Knowledge of electronic medical record software, such as Epic and other rehabilitation service line applications.
Working Conditions

This position requires the ability to move from one office or work area to another, with occasional lifting up to 25 pounds, bending, or reaching. Sitting and/or standing for extended periods is also required.



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