Hotel Sales and Marketing Representative

7 days ago


Orlando, Florida, United States Marriott Vacations Worldwide Full time

Marriott Vacations Worldwide is a leader in the vacation ownership industry, consistently seeking highly motivated individuals with excellent customer service skills to join their award-winning sales and marketing team.

About Marriott Vacations Worldwide

We are currently looking for driven professionals with strong communication abilities who are committed to delivering exceptional customer experiences. As a Guest Relations Coordinator, you will play a crucial role in providing Concierge-style services to guests visiting our resorts on promotional vacation packages.

What We Offer
  • Competitive salary range: $40,000 - $60,000 per year

In addition to a competitive salary, we offer a comprehensive benefits package, including immediate 401(k) company match up to 6%, hotel and resort discounts, growth and development opportunities, and a positive work environment.

Key Responsibilities
  • Conduct pre-arrival calls to guests coming on a promotional package
  • Engage with guests and provide elevated customer service by phone
  • Effectively communicate the benefits of the guest's vacation package and confirm details
  • Provide the highest level of service to suggest local attractions and restaurant recommendations
  • Resolve any issues that may arise during the guest's stay
Requirements
  • Pleasant phone manner and excellent written and verbal communication skills
  • Local area knowledge and computer skills
  • Flexible schedule, including weekends and holidays

We are an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.



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