Operations Manager

2 months ago


Richmond Heights, Virginia, United States Dunkin' | The Heritage Group Full time
About the Role

We are a locally owned and operated Dunkin' franchise, part of The Heritage Group, with a fast-paced, high energy environment where you get to interact with loyal customers every day.

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

Key Responsibilities
  • Drive Sales and Profitability: Assist the store manager in executing the Company's business plan to drive sales and profitability.
  • Team Leadership: Create a positive working environment by fostering teamwork among Team Members through effective training, communication, and relationship building.
  • Customer Service: Conduct yourself in a professional manner when dealing with customers, Team Members, and corporate management.
  • Operational Excellence: Act as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct set by the Company and the Dunkin' brand.
  • Integrity and Accountability: Work with integrity, honesty, and accountability in all situations.
Benefits
  • Competitive wages
  • Awesome team-oriented environment
  • Lots of potential for growth within the company for those who work hard
  • Health, dental, and vision insurance
  • Company match 401(k)
  • Vacation pay
  • Anniversary bonus
  • Birthday bonus
  • Employee of the month
  • Employee of the quarter
  • Employee of the year
  • Star Program (day off with pay for helping cover shifts)
  • Vendor discounts
  • Weekly pay

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