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Retail Operations Manager

2 months ago

Richmond Heights, Virginia, United States Goodwill of Central & Coastal Virginia Full time
Job Summary

Goodwill of Central and Coastal Virginia is seeking a highly motivated and experienced Retail Lead Associate to join our team. As a key member of our retail operations team, you will be responsible for leading a Goodwill retail location, donation site, and in-store production facility.

Key Responsibilities
  • Assist the store manager and assistant store manager in leading the team to meet store goals.
  • Direct the work tasks of associates assigned to the facility.
  • Document personnel issues for review with management.
  • Conduct yourself as a role model to others in appearance and manner.
  • Monitor progress of associates as it relates to individual goals, including production and Round Up.
  • Execute the MATRIX daily to reach goals.
  • Understand and participate in production to reach store goals when required.
  • Ensure high standards of cleanliness and visual merchandise presentation are followed by all store associates.
  • Promote and set the example for Goodwill's standards of exceptional customer service.
  • Assist the store management team with meaningful communication through onboarding, monthly meetings, check-ins, and appraisals.
  • Solicit customer and associate feedback and act on it.
  • Utilize management information tools to determine and measure store activity and identify trends.
  • Communicate directly, consistently, and in a timely manner with direct supervisor and other management team members relating to problems with store operations and personnel.
  • Take the initiative to look for opportunities to improve the store, efficiencies, processes, and people development.
  • Participate in all meetings and learning opportunities.
Requirements
  • High School Diploma or GED preferred.
  • 1 year of experience in a leadership role preferred.
  • No professional certifications are required for this position.
  • The associate is not required to drive as part of their job duties.
  • The associate in this position will be required to successfully pass a criminal background check.
Competencies
  • Lives the Values
  • Drives for Results
  • Customer Focus
  • Communication
  • Job Skills Knowledge