CRM Senior Manager

3 weeks ago


Foxborough, Massachusetts, United States Kraft Group LLC Full time
Job Title: CRM Senior Manager

Job Summary:

The CRM Senior Manager will oversee the development and execution of Kraft Sports + Entertainment's CRM strategy, driving the success of sales and service teams and providing data visualizations for executive teams. This role will manage the technical design, architecture, and maintenance of KSE's Salesforce ecosystem and integrated technologies.

Key Responsibilities:

  • Manage the technical design and development of end-to-end solutions with Visualforce, Apex, and Salesforce APIs.
  • Oversee the integration of APIs with data, processes, and platforms to ensure accurate and efficient end-to-end solutions.
  • Lead Salesforce CPQ's customization and integration with operational systems that power KSE's contractual businesses.
  • Analyze campaign performance and clearly articulate insights for improvement.
  • Maintain daily, weekly, monthly, and quarterly dashboards to measure productivity and results.

Requirements:

  • BA/BS degree in a relative technical field or equivalent work experience.
  • Minimum four years of experience in CRM campaign creation, workflow, and execution.
  • Managerial experience and/or a previous role as team leader strongly preferred.

About Kraft Group LLC:

Kraft Group LLC is a leading sports and entertainment company that owns and operates several high-profile teams and venues. We are committed to delivering exceptional experiences for our fans and customers.



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