Patient Account Specialist, Sr.

2 days ago


Lake Charles, Louisiana, United States Impresiv Health Full time
Job Title: Patient Account Specialist, Sr.

Impresiv Health is seeking a highly skilled Patient Account Specialist, Sr. to join our team. As a key member of our revenue cycle team, you will be responsible for providing medical collection services for TLRA collection units.

Key Responsibilities:
  • Utilize a strong background in medical collection to successfully resolve accounts placed with TLRA for collection.
  • Perform collection activities related to follow-up and account resolution, including communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines.
  • Manage multiple work queues for follow-up and denials by engaging payor websites and initiating calls to ensure prompt payment of medical claims.
  • Pursue and/or follow-up on appeals.
  • Initiate communication with coding team and clinical staff when coding-related and medical necessity appeals are warranted.
  • Identify denial trends and notify Supervisor and/or Manager to prevent future denials and further delay in payments.
  • Make recommendations for resolution.
Requirements:
  • 3+ years of experience in a Customer Service Call Center environment with a focus on healthcare billing and collections required.
  • General hospital A/R accounts knowledge required.
  • PC skills in a Windows environment.
  • Solid knowledge and utilization of desktop applications including Word and Excel.
About Impresiv Health:

Impresiv Health is a healthcare consulting partner specializing in clinical & operations management, enterprise project management, professional services, and software consulting services. We help our clients increase operational efficiency by delivering innovative solutions to solve their most complex business challenges.



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