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Patient Account Specialist Senior
2 months ago
Job Summary:
We are seeking a highly skilled Patient Account Specialist Senior to join our team at Christus Health. As a key member of our collections team, you will be responsible for providing exceptional medical collection services to our patients and clients. Your strong background in medical collections and excellent communication skills will enable you to successfully resolve accounts and provide top-notch customer service.
Responsibilities:
- Provide effective collection services, ensuring the successful recovery of accounts in accordance with client and state guidelines as well as TLRA's business objectives.
- Document and update patient account information in TLRA's collection software system timely and accurately to include appropriate account status.
- Handle inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
- Use collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Perform research and analysis of account issues and strive to resolve problems timely and accurately.
- Ensure daily productivity standards are met.
- Promote positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
- Maintain active knowledge of all collection requirements by payors.
- Collect balance owing from third-party payers in accordance with State and Federal laws governing collections practices.
- Ensure quality standards are met and proper documentation regarding patient accounting records.
- Contact other departments to obtain necessary information for appeals, pending information, and any other issues that impact and/or delay claim processing.
Requirements:
- High School diploma or equivalent years of experience required
- 3-5 years of experience preferred.
- Experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
- College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience.
Work Schedule:
TBD
Work Type:
Full Time
