Customer Service Ambassador

4 weeks ago


Albuquerque, New Mexico, United States Aimbridge Hospitality Full time
About the Opportunity

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Homewood Suites Albuquerque Airport. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay.

Key Responsibilities
  1. Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise.
  2. Manage guest check-ins and check-outs efficiently, maintaining accurate records and attention to detail.
  3. Collaborate with other hotel departments to ensure seamless guest experiences, including room assignments, food and beverage services, and activities.
  4. Stay up-to-date on hotel services, amenities, and local attractions, making recommendations to guests accordingly.
  5. Work effectively in a fast-paced environment, adapting to changing circumstances and priorities.
Requirements
  • Bachelor's degree or equivalent experience in hospitality or a related field.
  • 1+ year of experience in a customer-facing role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.

Estimated Salary: $18-$22 per hour, depending on location and experience.



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