Automotive Service Support Specialist

2 weeks ago


Nashville, Tennessee, United States Hudson Automotive Group, Inc Full time
Position Overview

Location
Hudson Automotive Group, Inc.

Compensation

$3,500 - $4,500+ monthly

Career Growth Opportunities

Hudson Automotive Group, Inc. is seeking a motivated and enthusiastic Service Support Specialist to enhance our service department. As a prominent player in the automotive industry, we pride ourselves on our collaborative culture and commitment to customer satisfaction.

What We Provide:
  • Competitive salary range of $3,500 - $4,500+ per month
  • Supportive team environment focused on customer service
  • Comprehensive Medical, Dental, and Vision Insurance
  • Life Insurance options
  • 401k retirement plan
  • Paid time off including vacation and holidays
  • Structured training programs
  • Opportunities for professional development and advancement
  • Employee discounts on various products and services
Key Responsibilities:
  • Assist in managing communications for all team members to ensure exceptional customer experiences
  • Maintain and organize daily repair orders for service advisors and managers
  • Alert management regarding urgent service cases and assist in resolution
  • Verify technician repair documentation for accuracy
  • Ensure all necessary documentation is attached to repair orders
  • Engage with warranty companies for claim processing and approvals
  • Manage schedules related to service contracts and insurance claims
  • Review and confirm the accuracy of financial entries and classifications
  • Support the service team with warranty information as required
  • Update repair order lists to ensure timely closure of work orders
  • Collaborate with team members to enhance customer satisfaction
  • Document and update information in DealerOps regularly
  • Process payroll for technicians and support staff, ensuring accuracy and timely submission
  • Prepare end-of-month reports and assist in closing repair orders
  • Conduct independent assignments and financial activities as needed
  • Analyze and report on financial data as assigned
  • Utilize Dealer Track, DealerOps, Excel, Word, and other software effectively
  • Perform additional duties as assigned
Qualifications:
  • Exceptional organizational skills to maintain service and customer records
  • Attention to detail to ensure compliance with documentation standards
  • Team-oriented individual who thrives in a collaborative setting
  • Strong communication abilities
  • Ability to fulfill essential duties effectively
  • Two to four years of relevant experience or equivalent education
  • Proficient in reading and interpreting various documents
  • Capable of presenting information clearly in small group settings
  • Basic mathematical skills for financial calculations
  • Able to interpret diverse instructions in various formats
  • Valid Driver's License required
Physical Requirements:
  • Regularly required to sit for extended periods, use hands for typing and handling documents, and communicate effectively
  • Occasional lifting of office supplies up to 10 pounds
  • Visual acuity necessary for data analysis and computer work
Work Environment:
  • This position is based in an office setting with standard office equipment
  • Fast-paced environment with frequent interruptions, but generally quiet
  • Extended hours on the computer for data entry requiring high attention to detail
Join Hudson Automotive Group, Inc. and take the next step in your career within a dynamic and rewarding environment.

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