Front Desk Representative
2 days ago
We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at the Dauphine Orleans Hotel in New Orleans, LA.
About the RoleThis is an exciting opportunity for a professional who is passionate about delivering exceptional guest service and ensuring seamless hotel operations. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere from the moment they arrive.
Main Responsibilities:
- Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in process.
- Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
- Process room reservations, check-ins, and check-outs accurately and efficiently.
- Handle cash and credit transactions, as well as secure and balance bank deposits.
- Maintain accurate records and reports, including room assignments, guest preferences, and special requests.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless hotel operations.
To be successful in this role, you will need:
- A high school diploma or equivalent required; college coursework in hospitality or a related field is helpful.
- Previous experience in a hotel or a related field is preferred.
- A positive and upbeat personality with a desire to deliver outstanding customer service.
- The ability to multitask, be detail-oriented, and problem-solve effectively.
- Strong communication and interpersonal skills, with the ability to convey information and ideas clearly.
- A willingness to work varied schedules, including evenings, nights, weekends, and holidays.
We offer a competitive salary range of $40,000 - $50,000 per year, depending on experience, plus a comprehensive benefits package that includes:
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
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