Technical Support Specialist

2 days ago


Chicopee, Massachusetts, United States ETRWestover Job Corps Center Full time
About the Role

As a Technical Support Specialist at ETR/Westover Job Corps Center, you will play a vital part in maintaining and improving our computer and communications systems.

We are looking for a highly skilled individual to join our team and provide top-notch technical assistance and training to our staff. If you have a passion for problem-solving and enjoy working with technology, this could be the perfect opportunity for you.

The successful candidate will be responsible for identifying and resolving technical issues, installing and maintaining new equipment, and developing training materials to support our staff's technical skills.

Key Responsibilities
  • Provide technical assistance and training to staff members on computer and communication systems and software applications
  • Identify and resolve technical problems, including hardware and software issues
  • Assist in the installation and maintenance of new computers, networks, software applications, and communication systems equipment
  • Develop job aids, checklists, training materials, and resource materials for tasks performed in software
  • Maintain an inventory and library of approved software
  • Ensure that technology is accessible and equipped with current hardware and software
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • Two years of experience in a work-related field
  • Proven experience with diverse hardware and software
  • Able to adapt, integrate, and modify existing programs or vendor-supplied package programs for use with existing information systems
  • Demonstrated skills working with communication systems and networks
  • Excellent customer service skills
  • Ability to work on multiple projects independently and with minimal supervision
Salary

$65,000 - $85,000 per year, depending on experience

Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.



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