Collections Specialist
4 weeks ago
Job Summary:
As a Collections Specialist at Suffolk Credit Union, you will play a crucial role in managing the collection process by monitoring delinquent accounts, negotiating payment arrangements, and ensuring compliance with policies. This position requires strong communication, attention to detail, and problem-solving skills to balance the credit union's financial interests with providing excellent service to members.
Key Responsibilities:
Conducts collection calls on negative accounts and consumer loans as needed.
Processes restraining notices, CUNA claims, disability, bankruptcy, and death notices.
Prepares deceased files for referral to outside attorneys and processes reclamations.
Handles weekly collection reports and the charge-off process for negative accounts.
Manages payment plan logs, follow-ups, and fields calls on closing deceased accounts.
Provides backup assistance for eOscar disputes and vehicle repossession processes.
Posts daily payments, including those from collection agencies.
Assists members with collection issues and collaborates on payment solutions.
Liaises with third parties like insurance companies and mortgage services.
Requirements:
High school diploma or equivalency certification.
One (1) to two (2) years of collections experience required, financial services preferred.
Knowledge of credit union collection procedures, policies, and products.
Proficiency in Excel, Word, and intermediate mathematical skills.
Strong member/customer service skills and experience handling sensitive information.
Demonstrated ability in independent problem-solving and meeting multiple deadlines.
Excellent communication skills, both oral and written, with members and third parties.
Ability to handle confidential information with tact and responsibility.
Capable of working with direct supervision on daily tasks.
About Suffolk Credit Union:
Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.
Equal Employment Opportunity:
The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.
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