Customer Experience Specialist

3 weeks ago

Stateline, Nevada, United States Caesars Entertainment Full time
Job Summary:

This position is responsible for meeting casino and patron cash needs and promoting the company's customer loyalty program.

Key Responsibilities:
  • Greet and welcome customers, with a smile, as a company representative.
  • Serve as a customer service role model for other team members.
  • Understand, value, and support the company's customer loyalty program and special events, promotions, and player programs.
  • Effectively and enthusiastically communicate the benefits of the loyalty program and provide customers with a compelling reason to consolidate play.
  • Cross-sell property events and amenities.
  • Ensure each customer interaction results in increased customer confidence in the company's loyalty program.
  • Resolve customer issues according to the company's service recovery model.
  • Follow all company policies and procedures, as well as federal and state law.
  • Responsible for ensuring customer data integrity.
  • Responsible for achieving excellent service scores, constantly raising the bar of service delivery.
  • Create and maintain customer accounts using the company's computer systems.
  • Maintain and be held accountable for all funds entrusted to them on a shift basis.
  • Provide prompt, friendly, and courteous service to all guests, both external and internal, utilizing the company's service skills while building great relationships and delighting the guests.
  • Conduct coin, chip, and coupon transactions for guests and team members.
  • Act as a source of information for guests or refer guests to the appropriate staff or facility.
  • Understand various gaming regulations and pass quarterly exams.
  • Redeem various marketing promotion coupons.
  • Distribute cash to other departments, cashiers, and the bank.
  • Distribute chips to gaming areas.
  • Verify revenue drops from the Count Room and accept them into Cashier inventory.
  • Verify and reconcile Cashier end-of-shift paperwork, cash, and chips.
  • Cash personal checks and obtain cash advances on credit cards for patrons.
  • Process casino credit applications.
Requirements:
  • High school degree or equivalent with previous demonstrated success in a money handling position.
  • Previous customer service or retail experience required.
  • Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success.
  • Strong math skills with the ability to add, subtract, multiply, and divide.
  • Excellent computer skills with the ability to enter, retrieve, and interpret information from a computer.
  • Ability to maintain composure and excellent guest relations under all circumstances.
  • Ability to memorize data concerning various events, promotions, and services.
  • Strong interpersonal and teamwork skills.
  • Must be able to qualify for, obtain, and maintain a Gaming License from the State of Nevada Gaming Control Board.
  • Ability to maintain neat and orderly records and work.
  • Ability to write numbers and letters legibly.
  • Ability to count currency, coins, and chips of various denominations individually stacked or racked racks.
  • Ability to pass quarterly exams on gaming regulations.
  • Ability to work in a 'smoke-filled' environment.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
  • Acts as a role model to other Team Members and always presents oneself as a credit to the company and encourages others to do the same.

  • Customer Engagement Specialist

    4 weeks ago

    Stateline, Nevada, United States Landry's Full time

    Position Overview As a Retail Sales Associate, you will play a crucial role in enhancing the shopping experience for our customers. Your primary responsibility will be to assist customers in selecting the right products while driving sales through effective customer engagement and product knowledge. You will create a welcoming atmosphere by greeting...

  • Customer Engagement Specialist

    4 weeks ago

    Stateline, Nevada, United States Landry's Full time

    Position Overview As a Retail Sales Associate, you will play a vital role in assisting customers with their product selections. Your ability to engage with customers will drive sales and enhance their shopping experience. You will warmly greet and assist customers, addressing their inquiries with professionalism and courtesy. Key Responsibilities Enhance...

  • Customer Engagement Specialist

    4 weeks ago

    Stateline, Nevada, United States Landry's Full time

    Position Overview As a Retail Sales Associate, you will play a crucial role in enhancing the shopping experience for our customers. Your primary responsibility will be to assist patrons in selecting the right products, driving sales through active customer engagement, and sharing your knowledge of our offerings. You will warmly greet and assist customers,...

  • Customer Service Representative

    3 weeks ago

    Stateline, Nevada, United States Caesars Entertainment Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Caesars Entertainment. As a Guest Experience Specialist, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Key Responsibilities:Process check-in and check-out transactions for...

  • Customer Service Cashier and Rewards Specialist

    4 weeks ago

    Stateline, Nevada, United States Caesars Entertainment Full time

    Position Overview: As a vital member of the Cage Cashiers team, you will be responsible for managing financial transactions and providing exceptional customer service to our guests. Department: Cage Cashiers 00140 Grade: H 10 Key Responsibilities: 1. Process monetary transactions efficiently and accurately. 2. Assist guests with their inquiries regarding the...

  • EVS Attendant/Janitorial Specialist

    3 weeks ago

    Stateline, Nevada, United States The Burks Companies Full time

    Job OpportunityThe Burks Companies is seeking a highly motivated and detail-oriented EVS Attendant/Janitorial Specialist to join our team.Job Summary:We are looking for a reliable and efficient individual to maintain the cleanliness and organization of our facilities. As an EVS Attendant/Janitorial Specialist, you will be responsible for ensuring that all...

  • Customer Service Cashier and Rewards Specialist

    4 weeks ago

    Stateline, Nevada, United States Caesars Entertainment Full time

    Position Overview: As a vital member of the Cage Cashiers team, you will play a key role in providing exceptional service to our guests while managing financial transactions efficiently. Department: Cage Cashiers 00140 Grade: H 10 Key Responsibilities: 1. Process cash and credit transactions accurately and efficiently. 2. Assist guests with inquiries...

  • Procurement Specialist

    3 weeks ago

    Stateline, Nevada, United States Golden Nugget Hotels & Casinos Full time

    Job SummaryWe are seeking a highly skilled Procurement Specialist to join our team at Golden Nugget Hotels & Casinos. As a Procurement Specialist, you will be responsible for procuring goods and services, including warehouse inventory items, direct receiving items, and special project purchases.Key ResponsibilitiesReview requisitions, contact vendors, and...

  • Procurement Specialist

    2 weeks ago

    Stateline, Nevada, United States Golden Nugget Hotels & Casinos Full time

    {"h1": "Procurement Specialist", "p": "At Golden Nugget Hotels & Casinos, we are seeking a skilled Procurement Specialist to join our team. As a key member of our procurement team, you will be responsible for procuring goods and services, including warehouse inventory items, direct receiving items, and special project purchases. Your expertise will be...

  • Customer Service Representative

    2 weeks ago

    Stateline, Nevada, United States Caesars Entertainment Full time

    Customer Service RepresentativeAs a Customer Service Representative at Caesars Entertainment, you will be responsible for providing exceptional guest experiences. Your key responsibilities will include:Processing check-in and check-out transactions for guestsAssisting guests with questions about the property and surrounding areaBooking reservations for...

  • Customer Service Representative

    1 week ago

    Stateline, Nevada, United States Caesars Entertainment Full time

    Customer Service RepresentativeAs a Customer Service Representative at Caesars Entertainment, you will be responsible for providing exceptional service to our guests. Your primary duties will include:Processing check-in and check-out transactions for guestsAssisting guests with questions about the city and propertyBooking dinner, shows, and other activities...

  • Customer Service Representative

    2 weeks ago

    Stateline, Nevada, United States Caesars Entertainment Full time

    Customer Service RepresentativeAs a Customer Service Representative at Caesars Entertainment, you will be responsible for providing exceptional service to our guests. Your key responsibilities will include:Registering guests and securing paymentIssuing keys and related materialsChecking out guests and settling pay foliosCreating reservations based on...

  • Banquet Server/Attendant

    2 weeks ago

    Stateline, Nevada, United States Oak View Group Full time

    Job SummaryWe are seeking a highly skilled Banquet Server/Attendant to join our team at Oak View Group. As a key member of our event staff, you will be responsible for providing exceptional fine dining level food and beverage service to our guests.Key ResponsibilitiesProvide fine dining level food and beverage service to guests for all events, ensuring a...

  • Facilities Maintenance Specialist

    4 weeks ago

    Stateline, Nevada, United States Holiday Inn Club Vacations Full time

    Position OverviewBENEFITS OFFERED:Comprehensive Medical, Dental & Vision CoverageWeekly CompensationOpportunities for Growth & DevelopmentEmployee Assistance Program (EAP)Paid Time Off (PTO)Travel Perks, Discounts & Complimentary Vacations through our ClubGo ProgramTuition Reimbursement & Continuing Education OpportunitiesExceptional Company CultureThe...

  • Cashier/Customer Service Representative

    3 weeks ago

    Stateline, Nevada, United States Caesars Entertainment Full time

    Job Summary:This position is responsible for meeting casino and patron cash needs and promoting the company's customer loyalty program.Key Responsibilities:Greet and welcome customers, with a smile, as a company representative.Serve as a customer service role model for other team members.Understand, value, and support the company's customer loyalty program...

  • Housekeeping Professional

    3 weeks ago

    Stateline, Nevada, United States The Burks Companies Full time

    Job OverviewPosition: Room Cleaning SpecialistStarting Pay: $18.50/hrThe Burks Companies, Inc. (TBC) is seeking to hire dedicated full-time Room Cleaning Specialists / Housekeepers. If you are a motivated individual who thrives in a dynamic environment and is looking for full-time employment, this role offers a starting wage of $18.50/hour, commensurate with...

  • Safety and Security Specialist

    4 weeks ago

    Stateline, Nevada, United States Dotty's Full time

    Position OverviewThe Safety and Security Specialist plays a crucial role in ensuring the safety and security of guests and property within our establishment. This position involves a variety of responsibilities aimed at maintaining a secure environment.Key ResponsibilitiesEnsure the safety and protection of guests and property.Conduct monetary transactions...

  • Floor Maintenance Specialist

    3 weeks ago

    Stateline, Nevada, United States Golden Nugget Hotels & Casinos Full time

    Job Summary:The Golden Nugget Hotels & Casinos is seeking a highly skilled and detail-oriented Floor Maintenance Specialist to join our team. As a key member of our housekeeping department, you will be responsible for ensuring that all public areas meet the highest standards of cleanliness and sanitation.Responsibilities:Conduct thorough cleaning and...

  • Parking Attendant

    2 weeks ago

    Stateline, Nevada, United States Caesars Entertainment Full time

    About the RoleWe are seeking a highly skilled and customer-focused Parking Attendant to join our team at Caesars Entertainment. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from arrival to departure.Key ResponsibilitiesProcess Transactions:...

  • Commercial Cleaning Team Member

    3 weeks ago

    Stateline, Nevada, United States The Burks Companies Full time

    Job OpportunityThe Burks Companies is seeking a highly motivated and detail-oriented EVS Attendant/Janitorial Specialist to join our team.Job Summary:We are looking for a reliable and efficient individual to maintain a clean and safe environment for our clients. As an EVS Attendant/Janitorial Specialist, you will be responsible for ensuring that all areas...