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Customer Service Representative

2 months ago

Stateline, Nevada, United States Caesars Entertainment Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Caesars Entertainment. As a Guest Experience Specialist, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Process check-in and check-out transactions for guests
  • Assist guests with questions about our services and amenities
  • Anticipate guests' needs and expectations
  • Greet all guests with a warm and welcoming introduction
  • Make recommendations to guests on our dining, entertainment, and other services

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Ability to work a variety of shifts, including evenings and weekends

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A fun and dynamic work environment