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Cashier/Customer Service Representative

2 months ago

Stateline, Nevada, United States Caesars Entertainment Full time
Job Summary:

This position is responsible for meeting casino and patron cash needs and promoting the company's customer loyalty program.

Key Responsibilities:
  • Greet and welcome customers, with a smile, as a company representative.
  • Serve as a customer service role model for other team members.
  • Understand, value, and support the company's customer loyalty program and special events, promotions, and player programs.
  • Effectively and enthusiastically communicate the benefits of the loyalty program and provide customers with a compelling reason to consolidate play.
  • Cross-sell property events and amenities.
  • Ensure each customer interaction results in increased customer confidence in the company's loyalty program.
  • Resolve customer issues according to the company's service recovery model.
  • Follow all company policies and procedures, as well as federal and state law.
  • Responsible for ensuring customer data integrity.
  • Responsible for achieving excellent service scores, constantly raising the bar of service delivery.
  • Create and maintain customer accounts using the company's computer systems.
  • Maintain and be held accountable for all funds entrusted to them on a shift basis.
  • Provide prompt, friendly, and courteous service to all guests, both external and internal, utilizing the company's service skills while building great relationships and delighting the guests.
  • Conduct coin, chip, and coupon transactions for guests and team members.
  • Act as a source of information for guests or refer guests to the appropriate staff or facility.
  • Understand various gaming regulations and pass quarterly exams.
  • Redeem various marketing promotion coupons.
  • Distribute cash to other departments, cashiers, and the bank.
  • Distribute chips to gaming areas.
  • Verify revenue drops from the Count Room and accept them into Cashier inventory.
  • Verify and reconcile Cashier end-of-shift paperwork, cash, and chips.
  • Cash personal checks and obtain cash advances on credit cards for patrons.
  • Process casino credit applications.
Requirements:
  • High school degree or equivalent with previous demonstrated success in a money handling position.
  • Previous customer service or retail experience required.
  • Team player with excellent guest relations skills, verbal communication skills, and a strong commitment to success.
  • Strong math skills with the ability to add, subtract, multiply, and divide.
  • Excellent computer skills with the ability to enter, retrieve, and interpret information from a computer.
  • Ability to maintain composure and excellent guest relations under all circumstances.
  • Ability to memorize data concerning various events, promotions, and services.
  • Strong interpersonal and teamwork skills.
  • Must be able to qualify for, obtain, and maintain a gaming license from the state gaming control board.
  • Ability to maintain neat and orderly records and work.
  • Ability to write numbers and letters legibly.
  • Ability to count currency, coins, and chips of various denominations individually stacked or racked.
  • Ability to pass quarterly exams on gaming regulations.
  • Ability to work in a smoke-filled environment.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
  • Acts as a role model to other team members and always presents oneself as a credit to the company and encourages others to do the same.