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Plumbing Operations Supervisor

2 months ago

Orange, California, United States Barker and Sons Plumbing Full time
Job Overview

About You:

You are a detail-oriented self-starter who thrives in a fast-paced environment, enjoys optimizing workflows, and empowers your team to excel. Your proactive approach, prioritization abilities, and leadership skills foster successful outcomes. As an effective communicator and natural problem-solver, you excel at organizing complex situations and improving efficiency.

If these qualities resonate with you, and you take pride in maintaining high standards while spreading positivity, you may be an excellent candidate for the Plumbing Operations Supervisor role at Barker & Sons.

About the Role:

Barker & Sons is looking for a collaborative, results-oriented leader ready to mentor and develop a team of skilled field technicians. As part of our Operations Team, the Service Manager will oversee the sales, scheduling, and execution of all plumbing services, providing leadership, management, and accountability to our technicians while ensuring adherence to our best practices. This role is crucial in driving effective and profitable daily operations through hands-on leadership, process improvements, sales training, and utilizing data and metrics to identify issues, create solutions, and enhance performance. Success in this position depends on effectively managing a diverse team that may include Plumbing Service & Repair, Camera Sales, and Installation Technicians.

Compensation:

Competitive, performance-based salary ranging from $90,000 to $130,000, plus unlimited bonuses.

Key Responsibilities:

  • Lead, manage, and be accountable for the performance and results of the designated technician team.
  • Train and coach technicians on Barker & Sons' service model, sales processes, and technology use to ensure consistent support.
  • Drive team performance to meet productivity and conversion goals; analyze operations and sales data to provide targeted coaching and feedback.
  • Ensure technicians deliver consistent 5-star customer experiences in line with Barker & Sons' proven processes.
  • Conduct regular ride-along training sessions to build technician confidence, enhance performance, and encourage professional growth.
  • Ensure compliance with payment processing requirements for job initiation, continuation, and closure.
  • Participate in daily meetings to review data and communicate objectives.
  • Collaborate with Dispatch to align work assignments with field performance, meet customer needs, and adhere to staffing standards.
  • Assist in creating and maintaining monthly staffing schedules to support regular operations and contingency situations.
  • Act as a liaison between customers, technicians, and staff to ensure timely and appropriate resolution of service issues.
  • Set a standard of professional appearance and demeanor for technicians, ensuring they are welcomed into customers' homes.
  • Promote Barker & Sons' core values, fostering accountability and pride among technicians regarding their trucks, tools, parts, and inventory.
  • Actively participate in recruiting and provide input on the screening, selection, and management of technicians in alignment with core values and objectives.
  • Create and maintain a safe working environment, prioritizing personnel safety in all situations.
  • Continuously seek and incorporate performance feedback and coaching from site leadership and Nexstar coaches.

Qualifications:

Required:

  • Proven experience as a team leader, skilled in managing direct reports to achieve sales goals and deliver outstanding customer service.
  • Successful track record in service management, preferably in home services, automotive, or a related field.
  • Solid understanding of small business operations, job-level profit & loss, and cash flow; ability to utilize financial metrics to assess and coach technician performance.
  • Detail-oriented self-starter with a strong work ethic.
  • Excellent written and verbal communication skills.
  • Adept at creating and refining processes, systems, and sales performance.
  • Technologically proficient, able to quickly learn and implement new software and systems.
  • Able to work in the field with technicians on a daily basis.
  • Available to work weekends.
  • Possess a valid driver's license with a clean driving record.
  • Pass a background check for Home Services.

Preferred:

  • 5+ years in service management.
  • 2-3 years in a Plumbing/Home Services company.
  • Completion of a home services management and/or sales training program.
  • Experience with Service Titan or similar home services support software.
  • Experience in managing and/or leading safety programs.

Desired:

  • Experience within a Nexstar Network Home Services Company.
  • Strong understanding of plumbing products and service invoicing.
  • Solid technical knowledge of plumbing products and solutions.

About Company:

About Us:

Barker and Sons Plumbing & Rooter is a dedicated team of professionals serving Orange County since 1983. We have grown by hiring the best plumbers and making their work experience enjoyable. Our commitment to our team translates into exceptional service for our customers. Utilizing the latest technology, we offer a comprehensive range of plumbing, drain, and sewer services, ensuring every job is done right. "We do great work...because we've got great people."

  • Professional advancement through sponsored training and continuous development.
  • Health and wellness package including medical, dental, and vision coverage along with short-term disability and life insurance.
  • 401(k) plan with a 4% match.
  • Paid time off, paid holidays, and flexible schedules.
  • Company-provided service vehicle, tablet, and uniforms.
  • Company-wide family events.