Plumbing Service Manager
3 weeks ago
About the Role:
We are seeking a skilled and experienced leader to join our Operations Team as a Field Supervisor & Trainer. As a key member of our team, you will be responsible for mentoring and supporting our team of skilled field technicians. Your primary focus will be on providing technical training, ensuring quality control, overseeing field operations, and contributing to the overall success of our plumbing technicians.
Responsibilities:
- Provide leadership and accountability for Field Technicians through regular 1:1s, ride-a-longs, and consistent communication.
- Conduct training sessions for Field Technicians on technical skills, company processes, safety regulations, and quality standards.
- Oversee and lead the company's Quality Assurance program to ensure service excellence is maintained.
- Monitor the performance of Field Technicians and offer guidance on areas of improvement.
- Continually enhance service delivery through training sessions with Field Technicians.
- Assist in conducting ride-a-longs and debriefs to reinforce positive behaviors among Field Technicians.
- Review feedback with Field Technicians to improve service quality.
- Maintain expertise in Plumbing technical competencies.
- Collaborate with technicians and dispatch to ensure department success.
- Engage in training sessions and meetings, actively participating or leading when necessary.
- Assist Field Technicians in resolving customer concerns effectively to ensure satisfaction.
- Aid in the onboarding process for new Field Technicians.
Qualifications:
- Career-long track record of growth and success as a plumbing field technician and/or plumbing service manager.
- Impeccable understanding of plumbing best practices, code, and operational considerations that apply on residential job sites.
- Strong technical understanding of plumbing products, solutions, and service invoicing.
- Ability to build trust, demonstrate empathy, and inspire others to attain objectives.
- Detail-focused, self-starter that gets things done.
- Strong written and verbal communication skills.
- Quick, sound decision-making abilities with the ability to Excel in a fast-paced, goal-driven environment.
- Adept at creating and improving processes, systems, and quality of work delivered.
- Able to work out of our Orange County office and/or in the field with technicians daily.
- Able to work weekends.
- Hold a valid (CA) driver's license with a clean driving record.
- Able to pass a background check for Home Services.
About Us:
Barker and Sons Plumbing & Rooter is a dedicated team of professionals that's been serving Orange County since 1983. We've grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. "We do great work...because we've got great people."
Benefits:
- Professional advancement through sponsored training and continuous development.
- Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.
- 401(k) with a 4% match.
- Paid time off, paid holidays, and adaptable schedules.
- Company-provided service truck, tablet, and uniforms.
- Company-wide family events.
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