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Plumbing Service Operations Manager

4 weeks ago

Orange, California, United States Barker and Sons Plumbing Full time
About the Role

Barker & Sons is seeking a skilled and results-driven Service Manager to oversee a team of high-performing field technicians. As a key member of our Operations Team, this role will be responsible for coordinating plumbing services' sales, scheduling, and execution.

Key Responsibilities
  • Lead and manage the performance and results of the designated technician team.
  • Learn, train, and coach technicians on Barker & Sons' service model, sewer sales, and installation processes.
  • Drive team performance to reach productivity and conversion goals.
  • Ensure technicians provide consistent 5-star customer experiences.
  • Establish and conduct routine ride-along training sessions to build technician confidence and improve performance.
  • Ensure adherence to payment processing requirements for job initiation, continuation, and close out.
  • Participate in daily meetings to review data and communicate objectives.
  • Collaborate with Dispatch to ensure work assignments align with field performance and customer needs.
  • Assist in the creation and adherence to monthly staffing schedules.
  • Serve as a conduit between customers, technicians, and staff to address service issues in a timely and appropriate manner.
  • Set the example of professional appearance and demeanor for our technicians.
  • Champion the Barker & Sons core values and foster accountability and pride among technicians.
  • Actively recruit and provide input on the screening, selection, and management of technicians.
  • Create and maintain a safe working environment.
Requirements
  • Proven team leader with experience in managing direct reports to achieve sales objectives and deliver exemplary customer service.
  • Track record of success in service management, preferably in-home services, automotive, or a related field.
  • Solid understanding of small business operations, job level profit & loss, and cash flow.
  • Detail-focused, self-starter with strong written and verbal communication skills.
  • Adept at creating and improving processes, systems, and sales performance.
  • Technologically savvy with the ability to learn and implement new software and systems quickly.
  • Able to work out of our Orange County office and/or in the field with technicians daily.
  • Able to work weekends.
  • Hold a valid (CA) driver's license with a clean driving record.
  • Able to pass a background check for Home Services.