Technical Help Desk Specialist

4 weeks ago


Bossier City, Louisiana, United States General Dynamics Information Technology Full time
Job Description

We are seeking a highly skilled Technical Help Desk Professional to join our team at General Dynamics Information Technology (GDIT). As a Technical Help Desk Professional, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and chat
  • Diagnose and resolve technical issues related to hardware, software, and network systems
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • High school diploma or equivalent required
  • 3+ years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Ability to obtain and maintain a Secret Level Clearance
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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