Field Service Technician I

20 hours ago


Los Angeles, California, United States Smiths Detection Full time
Job Summary

We are seeking a highly skilled Field Service Technician I to join our team at Smiths Detection. As a key member of our service team, you will be responsible for providing technical support and repair services to our customers.

Key Responsibilities
  • Provide technical support and repair services to customers at various locations, including airports, correctional facilities, and courthouses.
  • Install, repair, and maintain equipment in the field, providing customer training as required.
  • Document all inspections, maintenance, and repair work, submitting paperwork in a timely manner.
  • Order, install, and return parts, managing repair parts cycle time.
  • Review all logs for open issues and prepare formal reports to customers as necessary.
  • Participate in Service Sales opportunities and assist with promoting and implementing revenue programs.
  • Ensure that tools and test equipment are properly maintained and calibrated.
  • Assess product/equipment performance based on field support data, recommending modifications or improvements.
  • Provide technical support to customers and other service professionals as required.
  • May participate in site surveys, pilot program service activities, and attend meetings.
Requirements
  • Associate's degree or related trade certification (electrical, electronic, mechanical) or military training (electrical, mechanical, electronics).
  • Minimum 1-3 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.
  • Excellent communication skills and a strong orientation for customer focus and teamwork.
  • Ability to travel at short notice and work in a fast-paced environment.
  • Physical and mental requirements include lifting/carrying 80 lbs, pushing/pulling 200 lbs, and working in extreme environments.
What We Offer

Smiths Detection offers a comprehensive benefits package, including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave, and an employee assistance program. Eligibility requirements apply.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you have a disability and need a reasonable accommodation to apply, please email or call toll-free. We are committed to creating a workplace that is inclusive and respectful of all employees.



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