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Senior Operations Manager

1 month ago

Athens, Georgia, United States Myinsulationco Llc Full time
Job Overview

The Operations Manager is a key leadership position responsible for overseeing the daily operations of our team. This role involves hiring, training, and scheduling employees, as well as mediating employee disputes and processing payroll. The Operations Manager will work closely with the Estimation Specialist to schedule jobs and with the Repair Technician to ensure all vehicles and equipment are maintained.

This position requires strong communication and coaching skills, with the ability to motivate and develop team members. The ideal candidate will have experience using a CRM and a management background, with a focus on conflict management, customer service, and time management.

Key Responsibilities

  • Hiring and training of employees
  • Scheduling and payroll management
  • Employee dispute resolution
  • Collaboration with Estimation Specialist and Repair Technician

Requirements

  • Experience using a CRM
  • Management background
  • Conflict management and customer service skills
  • Strong communication and coaching abilities

Working Conditions

This position involves a mix of office and field work, with occasional travel to customers' buildings for quality control. The Operations Manager will work closely with the franchise owner and other team members to ensure the smooth operation of our business.