Customer Service Representative Specialist

7 days ago


Orange City, Iowa, United States GCC Full time
About Us
At GCC, we're a world-class company that produces, distributes, and markets cement, ready-mixed concrete, aggregates, and innovative products related to the construction industry in Mexico and the United States. Our mission is to be a market leader with a culture of innovation, high performance, and safety.

We take pride in our competitive benefits program, which includes paid time off, medical, dental, vision, short and long-term disability insurance plans, and a 401K. We believe in investing in our employees' growth and well-being.

Your Role
You will work as a key member of our team, providing exceptional customer service by establishing strong relationships with internal and external customers through effective communication. Your primary responsibilities include:
  • Cultivating a positive safety culture in the district.
  • Analyzing order information and evaluating results to choose the best solution and anticipate/solve problems.
  • Optimizing current-day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries.
  • Handling large call volumes with external customers.
  • Ensuring customers are aware of the value-added products we offer.
  • Working with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed.

Requirements
To be successful in this role, you'll need:
  • A High School Diploma or GED.
  • Associate's degree preferred.
  • 1+ year or more of Dispatch or Logistics experience.
  • Geographic knowledge of local areas to schedule orders efficiently based on the physical location of the job site or plant.
  • Demonstrated proficiency with computers, including knowledge of department systems and Microsoft Suite (Excel, Word, PowerPoint, Outlook).
  • Good verbal and written communication skills.

Salary and Benefits
This position offers a competitive hourly rate between $18.00 and $21.00, depending on experience. You'll also enjoy a range of benefits, including paid time off, medical, dental, vision, and a 401K. We prioritize our employees' growth and well-being.

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