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Customer Service Representative

1 month ago

Merrimack, United States Fidelity Investments Full time
About the Role

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues via phone, email, and chat
  • Provide accurate and timely information to customers regarding their accounts and services
  • Work collaboratively with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and quality metrics
  • Stay up-to-date on product and service offerings to provide informed solutions to customers
What We Offer

Fidelity Investments offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.

Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and proficiency in Microsoft Office