Resident Engagement Coordinator

2 weeks ago

Dayton, Ohio, United States Wallick Communities Full time


We are excited to announce an opening for a full-time Resident Engagement Coordinator at our esteemed property management firm.

At Wallick Communities, we pride ourselves on providing families and seniors with a nurturing environment they can call home, backed by over five decades of expertise in developing, managing, and maintaining affordable housing and assisted-living facilities across the Midwest.
  • 55 years of dedicated service to our communities.
  • Over 24,000 residents proudly call our communities home.
  • Expanding our reach across 9 states.
  • Employing more than 1,000 associates.
  • Achieving a remarkable 92% associate engagement score.
Our Mission: To open doors to homes, opportunities, and hope.

Our Core Values: Our values stem directly from our mission and set the standard for collaboration among all associates. These values include:
  • Compassion
  • Integrity
  • Teamwork
Why Join Wallick Communities:

We are committed to fostering diversity, equity, inclusion, and a sense of belonging. At Wallick, we believe that investing in the equity of each group benefits everyone. It’s about collective achievement rather than individual accolades. Join us in our mission to cultivate an inclusive and diverse workforce experience.

Employee Benefits:
  • Employee Stock Ownership Plan (ESOP)
  • Access to earned wages through pay on demand
  • Up to 8 weeks of Paid Parental Leave
  • Generous paid time off, holiday pay, and Gift of Time
  • Health, Dental, and Vision insurance available within 2 weeks
  • Gym membership or reimbursement for fitness equipment
  • Company-paid life and long-term disability insurance
  • Optional life, short-term disability, accident, critical illness, and hospital indemnity coverage
  • 401(k) plan with a 3.5% company match
  • Tuition reimbursement programs
  • Pet insurance options
Your Role - How You Will Contribute: In alignment with our mission and values, the Resident Engagement Coordinator will oversee daily operations within our apartment communities, which include various housing programs. This role is pivotal in fostering a collaborative team environment focused on prioritizing resident needs, ensuring a welcoming and secure community atmosphere.

Key Responsibilities:
  • Lead a team of leasing agents and maintenance staff, ensuring high levels of engagement and exceptional service for our residents.
  • Maintain optimal occupancy rates (minimum 98%).
  • Oversee move-out processes in compliance with regulations.
  • Conduct timely inspections of units and common areas.
  • Review and approve rental applications.
  • Ensure timely collection and deposit of all community revenues.
  • Audit resident files for accuracy and completeness.
  • Collaborate with the Regional Manager to address audit findings.
  • Build and maintain positive relationships with community owners and residents.
  • Manage community invoices and supply inventory.
  • Process payroll for community staff.
  • Complete required reports for regulatory agencies and company standards.
  • Ensure the community meets company standards for quality and safety.
  • Perform additional duties as assigned.
About You:
  • You possess a high school diploma or GED.
  • You have at least 1 year of experience in residential property management, with knowledge of HUD/Section 8 being a significant advantage. Alternatively, you may have 3 years of experience in a general management role with strong leadership and process management skills.
  • You are proficient in Microsoft Word, Excel, and Microsoft Teams; experience with Yardi or similar software is a plus.
  • You demonstrate strong analytical skills and financial acumen.
  • You are a proactive communicator and engaged in your work.
  • You have a keen eye for detail and quality, meeting deadlines effectively.
  • You hold a valid driver’s license.
  • Certifications such as COS, LIHTC, HCCP, or AHM are advantageous, and you will have opportunities to obtain these as an associate.
Note: Candidates must successfully pass a pre-employment drug screening and background check.

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