Customer Service Representative

4 days ago


Anchorage, Alaska, United States Silvergulch Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Host and Cashier at Silver Gulch's establishment at the Ted Stevens Anchorage International Airport.

Key Responsibilities
  • Greet guests in a friendly and inviting manner, providing exceptional customer service.
  • Engage in friendly conversation, seat guests in a timely fashion, and introduce them to their server.
  • Clean counters, display areas, floors, and other visible areas to ensure a clean and sanitary environment.
  • Assist customers with sizing, product selection, and suggestions, and take accurate orders and input them into the Squirrel POS system.
  • Properly handle cash and follow correct cash out procedures, verifying tips and payments on checks.
  • Obtain an Anchorage food worker card and a TAPs card, and follow all TAPs guidelines and state alcohol regulations.
  • Abide by the Silver Gulch Service Standards Packet and always thank guests as they leave, inviting them to return.
Requirements
  • Minimum age requirement of 21 years.
  • Ability to effectively accomplish service objectives with a sense of urgency.
  • Ability to work effectively with minimal supervision or support.
  • High school graduation or equivalent and at least two years of directly related food preparation experience.
  • Current Food Handlers Card, TAPS Certified, reliable transportation, well-groomed appearance, and good hygiene.
  • Pass TSA background and screening requirements to obtain necessary security clearances.
Physical Demands

Employees are regularly required to stand for long periods, use hands, reach with hands and arms, taste, and smell. The employee is frequently required to walk, talk, or hear. The employee is occasionally required to sit or stoop. The employee must regularly lift up to 30 lbs. Specific vision required includes close vision, depth, color vision, and peripheral vision.

The noise level in the work environment is usually moderate. The employee is frequently exposed to extreme heat and cold non-weather as well as moving mechanical parts. The employee must have the physical stamina to work on 8 to 12 hour shifts for extended periods.



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