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Customer Service Representative

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Anchorage, Alaska, United States Waste Connections Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waste Connections. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their needs.
  • Service Delivery: Ensure timely and efficient delivery of services to customers, including installation, turn-on, and discontinuance of services.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a professional and courteous manner.
  • Team Collaboration: Work collaboratively with other departments to achieve customer satisfaction and resolve issues.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2 years of customer service experience preferred.
  • Skills: Excellent communication, problem-solving, and organizational skills required. Proficiency in MS Word, Excel, and email preferred.
  • Work Environment: Work in a fast-paced, dynamic environment with a high volume of customer calls and interactions.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for growth and advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, vision, and 401K retirement plan.
  • Professional Development: Opportunities for training and development to enhance your skills and career.