Customer Service Representative

6 days ago

San Francisco, California, United States Barry's Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Front Desk Team as a Manager on Duty. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Client Service: Deliver outstanding hospitality to clients at all times by greeting, assisting, and checking in customers; responding to inquiries in-person and via email; and working efficiently in our business management software to register clients, process payments, and maintain database information up to date.
  • Team Collaboration: Work with team members across departments, including instructors, facilities, and FuelBar, to ensure efficiency in delivering an exceptional customer experience, maintaining spaces clean, and creating a welcoming atmosphere.
  • Product Knowledge: Maintain product knowledge for all studio retail operations and marketing initiatives.
  • Client Guidance: Guide customers with regards to studio offerings, promotions, and special events.
  • Studio Support: Assist studio management with daily studio tasks and other projects as necessary.
Operations
  • Leadership: Showcase the best of brand skills while on shift and mentor junior staff in upholding Barry's hospitality and customer service standards.
  • Complex Inquiries: Take a leadership position in managing and handling complex client inquiries and challenging studio situations, such as client or staff injuries, sound issues, etc.
  • Communication: Establish and maintain effective, clear communication with studio leadership on facilities, personnel, and client issues.
  • VIP Experience: Act as the primary point person for VIP visits, special events, and celebrations occurring while on shift.
  • Retail Management: Receive retail inventory, drive retail sales, merchandise retail areas, and communicate retail needs to studio leadership.
  • Cash Flow Management: Oversee management of cash flow and the point of sale system while on shift.
Company Culture
  • Community Standards: Work to uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
  • Brand Representation: Represent the Barry's brand within the studio and throughout the fitness community.
  • Community Enhancement: Participate in enhancing the community with your studio and regional teams.
Requirements
  • Availability: Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
  • Hospitality Skills: Strong hospitality skills with knowledge of principles and processes for providing customer service.
  • Interpersonal Relationships: Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
  • Communication: Ability to communicate effectively and in a time-sensitive manner.
  • Organization: Excellent organization and time management skills.
  • Attention to Detail: Ability to follow instructions in a fast-paced environment and maintain a detail-oriented mindset.
  • Dependability: Proven dependability and reliability.
  • Personality: Friendly, outgoing personality and can-do, optimistic attitude.
  • Appearance: Professional in appearance and behavior at all times.
  • Enthusiasm: Enthusiasm for the Barry's brand.
  • Physical Demands: Ability to kneel, bend, reach, climb, and stand for long durations of time; ability to move and lift equipment and supplies of 30+ pounds.
  • Age: Minimum age of 18 years.

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