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2 weeks ago
The Senior Director of Enrollment Systems is responsible for overseeing the management and utilization of our platform capabilities for various users and departments focused on driving enrollment to the University. This role provides forward-thinking leadership and collaborates on system needs with campus partners.
Key Responsibilities- Improves and streamlines processes for a superior student experience, suggesting changes to the software that support enrollment goals.
- Partners with campus areas to identify data needs, overseeing the development of queries, reports, dashboards, and data visualizations.
- Transitions from Slate Legacy tools to current best practices for Technolutions, Slate, and assists in leading and supporting stakeholders to the new tools.
- Manages creation/usage of data collection forms annually, ensuring consistent data collection and best practices in form logic and mapping.
- Builds, tests, and maintains forms, event templates, portals, applications, workflows, essential data elements, and system/feature updates.
- Reviews modules, practices, and documentation to ensure consistent performance and maximum efficiency, managing ongoing data auditing and cleanup.
- Develops and delivers training to ensure consistent data use practices and maximum use of Slate capabilities.
- Writes, develops, refines, and produces data analytic reports of admission and financial aid data housed within the CRM.
- Develops campus-wide best practices, metrics, and reporting goals for various recruitment and enrollment functions within the Slate CRM system.
- Identifies, codes, and recommends solutions to enhance engagement with target populations and segments.
- Assists with business process analyses to identify and correct data vulnerabilities within the Slate CRM system.
- Keeps up to date with knowledge of HTML, CSS, XML, Relational Databases, and common statistical reporting functions.
- Maintains security, educates staff on user permissions, and helps with integrity of user privileges/permissions.
- Serves as a member of the enrollment leadership/management team.
- Bachelor's degree from an accredited college or university; Master's degree preferred.
- 3 or more years of experience with a CRM or similar platform, preferably Technolutions Slate.
- Must clear and maintain a favorable background investigation and clearance.
- Must be able to travel and work flexible hours, including evenings and weekends.
- Must have valid driver's license, motor vehicle liability insurance, and personal injury insurance, or have a self-reliant source of transportation to conduct business on a daily basis.
- Must have the ability to demonstrate intermediate to advanced skills in MS Office (Word, Excel, Teams, and PowerPoint) and experience with virtual meeting platforms such as Zoom.
- Advanced skills and experience using Customer Relationship Management (CRM) software, Technolutions Slate, and Ellucian-Banner (Student Information Management System) software or similar.
- Must have a high ethical standard and a strong sense of confidentiality, ability to prioritize and manage multiple deadlines, thrive in a complex work environment, and display solid problem-solving and interpersonal skills.
- Must have ability to demonstrate strong analytical skills, attention to detail, and be able to organize workflow, coordinate activities, balance simultaneous projects without loss of efficiency in a multi-tasked environment, and manage multiple priorities to meet deadlines.
- Must have excellent verbal and written communication skills, strong public relations and customer service skills, with an ability to implement diplomacy and discretion at all times, and ability to work effectively with communities across the university.
- Exhibit initiative, imagination, and organizational abilities to effectively promote and manage the development of new student and family initiatives.
- Understanding academic advising, financial aid, and student development, and knowledge of the St. Mary's culture and ability to represent and communicate the university mission to prospective students and families is preferred.
- Display a strong commitment to the mission of the institution and ability to articulate the value of a Marianist, Catholic education.
- Bilingual Preferred (English/Spanish with the ability to understand and to make one's self understood to Spanish-speaking individuals).
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