Client Relations Specialist II

2 weeks ago

Lancaster, Pennsylvania, United States Community Services Group, Inc. Full time
Overview:


The Client Experience (CX) Ambassador II plays a vital role within the CSG operations team, focusing on proactively identifying and addressing the needs of our clients, external customers, and internal program partners to ensure a seamless and satisfactory experience.

The CX Ambassador is dedicated to supporting our customers, clients, and colleagues, assisting them with their needs while fostering a positive interaction.

This role involves problem-solving and guiding customers through their journey, ensuring they receive the assistance they require.

The CX Ambassador collaborates within small, interdisciplinary teams that prioritize action, adaptability, and flexibility, embracing diverse perspectives and ideas.

The Client Experience Ambassador II reports directly to the Director of Client Experience or their designee.


Position Details:

This is a Full-Time position (40 hours per week) with office hours from Monday to Friday, ranging from 7:15 AM to 8:00 PM. Specific schedules will be discussed during the interview process.


Compensation:

The hourly wage starts at $17.00, with potential for negotiation based on relevant experience.


Key Responsibilities:
  • Deliver exceptional customer service to both internal and external stakeholders.
  • Safeguard clients' rights by ensuring confidentiality of personal and financial information.
  • Facilitate new referrals into services, including data entry into the Electronic Health Record and completion of necessary documentation.
  • Oversee the client experience from initial contact through service delivery to ensure satisfaction.
  • Manage client authorizations to prevent service disruptions and claim denials.
  • Prepare proactively for upcoming client appointments to guarantee an excellent experience.
  • Collaborate with internal programs to provide a cohesive and consistent client experience.
  • Work within small, collaborative teams that value diverse thinking and ideas.
  • Identify and resolve claim payment issues through effective communication with clients, payers, and program partners.
  • Adjust schedules as needed to support program requirements.
  • Exhibit sound judgment and anticipate potential challenges, addressing them proactively.
  • Focus on completing tasks accurately to minimize the need for corrections.
  • Engage in meaningful work with a commitment to action within a flexible and adaptable team.
  • Utilize the Electronic Health Record to maintain accurate and accessible information for all clinical, fiscal, and administrative functions.

Accountability:

Expected outcomes include:

  • High levels of client satisfaction and employee engagement.
  • Increased attendance rates among clients and employees.
  • Efficient operations that maintain high satisfaction without incurring unnecessary costs.
  • Reduction in licensing citations due to missing documentation.
  • Improved payment rates and decreased re-billings.

Qualifications:

This position requires one of the following combinations of education and experience:

  • Bachelor's Degree; OR
  • 4 years of experience in a healthcare or hospital environment; OR
  • Any equivalent combination of education and experience.

Additional Requirements:
  • Able to multitask and manage various responsibilities throughout the day.
  • Willingness to work flexible hours as needed.
  • Ability to travel for training and meetings, which may include occasional overnight stays.

Benefits:

Community Services Group offers a comprehensive benefits package, including:

  • Medical, Dental, Prescription, & Vision Insurance for eligible employees and their families.
  • Generous Paid Time Off and other leave options.
  • Extensive Paid Training and Career Development Opportunities.
  • Family Medical and Parental Leave.
  • Flexible spending accounts for medical and dependent care.
  • Traditional or Roth 401K Plans with employer matching.
  • Employee Assistance Program (EAP).
  • Life Insurance and Wellness Reimbursement.
  • Tuition Assistance and Mentor/Mentee Opportunities.

Make a positive impact in your life and the lives of others by becoming a valued member of the Community Services Group team.


Community Services Group is proud to be an Equal Opportunity Employer supporting Workforce Diversity.

  • Client Relations Specialist II

    2 weeks ago

    Lancaster, Pennsylvania, United States Community Services Group, Inc. Full time

    Overview:At Community Services Group, Inc., we believe in the power of passion and dedication in our work. Our commitment to exceptional service and client satisfaction is at the heart of everything we do.Position Summary:The Client Experience Ambassador II plays a crucial role within our operations team, proactively identifying and addressing the needs of...

  • Client Relations Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Upstate Niagara Cooperative Full time

    Client Relations SpecialistJob Category: Customer Service Requisition Number: CUSTO001807Job OverviewThe Client Relations Specialist plays a crucial role in fostering strong customer connections by efficiently managing orders and ensuring seamless communication regarding all related tasks. Exceptional communication skills are vital for success in this...

  • Client Relations Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States ECORE International Full time

    Customer Experience - Account SpecialistECORE International is seeking a dedicated professional to support our Customer Service Department as an Account Specialist. This role is essential in assisting Account Managers with order management and providing exceptional phone support to our clients.Key Responsibilities:Deliver outstanding customer service by...

  • Client Relations Specialist

    1 week ago

    Lancaster, Pennsylvania, United States Navy Times Full time

    Position Overview:The role of the Loan Services Representative is to deliver outstanding customer service while facilitating personal loan options. This position emphasizes the development of a loyal customer base through effective sales techniques, loan renewals, and merchant partnerships. Success in this role will be measured by the quality of customer...

  • Client Engagement Specialist II

    2 weeks ago

    Lancaster, Pennsylvania, United States Community Services Group, Inc. Full time

    Overview:At Community Services Group, Inc., we believe in the power of passion and dedication to enhance customer interactions. We strive to foster a culture where every team member is committed to delivering exceptional service.Position Summary:The Client Experience Ambassador II plays a vital role within our operations team, proactively identifying and...

  • Client Relations Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Tristarr Recruiting Full time

    Job OverviewA reputable manufacturing firm is in search of a Customer Service Representative/Account Manager to join their dedicated team.The Customer Service Representative plays a crucial role in collaborating with the sales department and overseeing all sales and customer service functions for designated accounts. This position ensures that all accounts...

  • Member Services Specialist II

    2 weeks ago

    Lancaster, Pennsylvania, United States Members 1st Full time

    Member Services Specialist IIJob Category: Member Services / SalesPosition Overview:The Member Services Specialist II plays a crucial role in enhancing branch operations and driving the growth of deposits, loans, and overall service metrics. This position is dedicated to exceeding member expectations by accurately identifying their product and service...

  • Travel Nurse RN ICU Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN ICU SpecialistHealthEcareers - Client is seeking a skilled Travel Nurse RN ICU Specialist to join their team.Job SummaryWe are looking for a highly experienced and dedicated Travel Nurse RN ICU Specialist to provide high-quality patient care in a fast-paced Intensive Care Unit environment.ResponsibilitiesProvide direct patient care...

  • Client Support Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Winter's Heating & Air Conditioning Full time

    Position OverviewWe are looking for a dedicated Client Support Specialist to enhance our customer service efforts. In this role, you will assist clients by offering detailed product and service insights while addressing any technical challenges they may encounter.Key Responsibilities:Respond to customer inquiries and resolve complaints effectively.Deliver...

  • Client Relations Supervisor

    2 weeks ago

    Lancaster, Pennsylvania, United States Frank Group Full time

    Job OverviewPosition SummaryFully Remote - Requires expertise in Customer Service Management within the Manufacturing sector. Retail experience is not applicable for this position.The Client Relations Supervisor will be tasked with managing all facets of customer service and order fulfillment operations at the manufacturing facility, collaborating closely...

  • Travel Nurse RN

    1 day ago

    Lancaster, Pennsylvania, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - Post Anesthesia Care SpecialistWe are seeking a skilled Travel Nurse RN - Post Anesthesia Care Specialist to join our team at HealthEcareers - Client in Lancaster, SC.Job Summary:The Travel Nurse RN - Post Anesthesia Care Specialist will provide high-quality patient care in the Post Anesthesia Care Unit (PACU) of a reputable...

  • Travel Social Work Specialist

    15 hours ago

    Lancaster, Pennsylvania, United States HealthEcareers - Client Full time

    Job SummaryHealthEcareers - Client is seeking a skilled Licensed Clinical Social Worker to join their team as a Travel Social Work Specialist. This is a 28-week contract position, requiring 40 hours of work per week, with a 10-hour shift schedule.Key ResponsibilitiesProvide clinical social work services to patients and families in a healthcare setting.Assess...

  • Client Relations Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States MANCHESTER SUBARU Full time

    Automotive Sales ConsultantJob Category: Sales Requisition Number: SALES001189Job OverviewKey Responsibilities:1. Welcome and assist customers entering the dealership showroom or sales area.2. Guide customers in choosing a vehicle by engaging in meaningful dialogue and attentively listening to their needs.3. Stay informed about automotive terminology and...

  • Travel Nurse RN

    5 days ago

    Lancaster, Pennsylvania, United States HealthEcareers - Client Full time

    Job Title: Travel Nurse RN - NICU SpecialistHealthEcareers - Client is seeking a highly skilled Travel Nurse RN - NICU Specialist to join their team in Lancaster, South Carolina.Job SummaryWe are looking for a dedicated and compassionate Registered Nurse with experience in Neonatal Intensive Care to provide high-quality patient care in a fast-paced hospital...

  • Client Care Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Woodstream Full time

    Client Care Specialist at WoodstreamWoodstream is a distinguished organization with a legacy spanning over 150 years. We are dedicated to offering pest and animal control solutions that effectively manage disease-carrying insects and rodents. If you are eager to join a dynamic work culture, we present an exciting opportunity for you as a Client Care...

  • Client Solutions Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Topline Heating & Air Full time

    Become a part of TopLine Heating & Air We are looking for a dedicated Client Solutions Specialist who is enthusiastic, self-assured, and committed to providing outstanding customer support. Join our esteemed, family-oriented workplace.Health Insurance BenefitsRetirement Plan with Employer ContributionPaid Time OffPre-scheduled inbound leadsCompany-provided...

  • Client Engagement Specialist

    1 week ago

    Lancaster, Pennsylvania, United States Breakthru Beverage Group Full time

    Account Development Specialist - Become a Key PlayerPosition OverviewEnhance the sales and marketing efforts of supplier brands within designated accounts.Design and implement training programs for the sales team to boost performance.Establish and nurture robust relationships with essential stakeholders.A Bachelor's degree in a relevant field is required.A...

  • Client Support Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Transdev Full time

    Position Overview We are currently seeking a Client Support Specialist to join our team at Transdev. This role is essential in ensuring customer satisfaction and maintaining our high standards of service. What We Offer: Competitive hourly wage Comprehensive benefits package, including 401(k) with company contributions, medical, dental, and vision...

  • Client Support Specialist

    2 weeks ago

    Lancaster, Pennsylvania, United States Transdev Full time

    Position OverviewWe are currently seeking a Client Support Specialist to join our team at Transdev. This role is essential in ensuring customer satisfaction and operational efficiency.What We Offer:Competitive hourly wageComprehensive benefits package, including 401(k) with company contribution, medical, dental, and vision coveragePaid time off and vacation...

  • Offshore Wind Technician II

    7 days ago

    Lancaster, Pennsylvania, United States TRC Companies Full time

    About the RoleWe are seeking a highly skilled and experienced Electrical Equipment Specialist to join our team as an Offshore Wind Technician II. In this role, you will be responsible for providing technical oversight and support for the installation, testing, and maintenance of electrical equipment on offshore wind farms.Key ResponsibilitiesElectrical...