Tax Office Operations Manager

5 days ago


Williamsburg, Virginia, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office, you will be responsible for supporting the Multi-Unit Team Leader and ensuring the delivery of exceptional client service experiences.

Key Responsibilities
  • Support the Multi-Unit Team Leader in leading the tax office team and ensuring quality execution of Service Standards
  • Execute and hold tax office associates accountable to client service expectations and escalate concerns to the Multi-Unit Team Leader and District General Manager as necessary
  • Provide daily operations direction for the tax office, ensuring clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines and quality standards
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule of 40 hours per week
About H&R Block

H&R Block is a leading provider of tax preparation and financial services. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

We welcome and celebrate diversity in the workplace and are an equal opportunity employer. If you're looking to make an impact, H&R Block is the place for you.


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