Clinical Services Liaison

1 week ago


Reston, Virginia, United States BostonGene Full time

Job Title: Client Services Specialist

Job Summary:

BostonGene Corporation is seeking a highly skilled Client Services Specialist to maintain communication between our company and its clients. The ideal candidate will have a minimum of 2+ years of experience in the clinical research, pathology, or diagnostic industry.

Key Responsibilities:

  • Develop and implement training manuals and workflow for tissue procurement operations.
  • Work closely with external and internal clients to provide support and ensure smooth order flow.
  • Assist clients with test placement, collecting missing documents and information, order management, test results quality control, and delivery.
  • Comply with HIPAA requirements to maintain Protected Health Information (PHI) security and privacy.
  • Establish a consistent communication schedule with care teams, pathology send-out teams, and BostonGene teams to exchange client feedback, success stories, challenges, and best practices.
  • Maintain all assigned company assets, including laptop computers and iPhone.
  • Support physicians and care teams with the complexity of ordering and interpreting the BG platform, and QC report quality/accuracy.

Requirements:

  • Experience in pathology tissue procurement or in a pathology lab is a must.
  • Strong communication skills, both written and verbal.
  • Independent decision-making skills.
  • General understanding of business policies and practices.
  • Excellent time management skills.
  • High degree of personal organization and ability to multitask.
  • Ability to quickly learn and apply knowledge of proprietary software programs.

About BostonGene:

BostonGene Corporation is pioneering the use of biomedical software for advanced patient analysis and personalized therapy decision-making in the fight against cancer. Our unique solution continuously aggregates the latest cancer research and clinical information from around the world. BostonGene's unique solution performs sophisticated analytics to aid clinicians in their evaluation of viable treatment options for each patient's individual genetics, tumor and tumor microenvironment, clinical characteristics, and disease profile.



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