Power Systems Sales Representative

4 weeks ago

Champaign, Illinois, United States Altorfer Full time

Job Summary:

The Parts and Service Sales Representative will play a pivotal role in connecting with Electric Power Generation equipment users, driving the achievement of lower operating costs by recommending suitable service options and upgrades.

Key Responsibilities:

  • Cultivate and nurture strong customer relationships to address immediate service needs and secure long-term maintenance agreements.
  • Uphold the highest customer service standards, aiming to enhance sales volume and ensure unparalleled customer satisfaction.
  • Collaborate with New Machine Sales/Rental, Parts, Service, and Inside Sales teams to ensure exceptional customer satisfaction for Engine and Generator services.
  • Actively promote the sales of POW-R-GUARD long-term service agreements in the assigned territory.
  • Apply effective sales techniques, including prospecting, telemarketing, and delivering compelling sales presentations.
  • Profile assigned accounts as directed by the Product Support Sales Manager, conducting periodic maintenance throughout the year.
  • Maintain an in-person account frequency of 12 visits per week.
  • Promote ongoing service and parts special sales promotions, such as long-term service agreements, Extended warranties, and CAT Remote Asset Monitoring.
  • Record all customer communication and topics discussed in the company CRM system.
  • Monitor and update the customer database for changes in contact names, addresses, phone numbers, machine data, and other relevant information.
  • Keep a library of all Caterpillar service publications and assist in maintaining engine serial numbers/unit numbers and customer contact information using the company CRM system.
  • Participate in factory visits, engage with local trade associations, and contribute to related commercial marketing account activities.
  • Actively seek non-Cat sales opportunities in a defined territory and report customer contact information and current competitors in the company CRM system.
  • Assist in resolving credit issues if a customer's account becomes delinquent.

Requirements:

  • Prior sales experience is a must.
  • EPG experience in sales and service is highly preferred.
  • Must have PC experience with MS Excel, Word, and general computer literacy.
  • Multi-tasking with good communication, planning & organizational skills are needed.
  • Must be able to take the initiative and work under limited supervision.
  • This position will spend a good portion of time traveling to customer jobsites.

Work Environment:

May work in an office environment, sitting at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email.

May be required to wear appropriate safety equipment when needed.

Must be flexible to work varying schedules and hours as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About Altorfer:

Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the "A-Team" and is critical to our success.

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