Customer Experience Ambassador

5 days ago


Baltimore, Maryland, United States JACKMONT HOSPITALITY INC Full time
Customer Service Representative Job

JACKMONT HOSPITALITY INC is looking for a friendly and experienced Customer Service Representative to join our team as a Food and Beverage Server.

Estimated Salary: $40,000 - $55,000 per year

About the Position

This role involves interacting with customers, taking orders, serving food and beverages, and handling transactions. You will also be responsible for learning our menu and making recommendations to our guests.

In addition, you will need to maintain a clean and organized workspace, follow all health and safety protocols, and work collaboratively with other staff members to ensure seamless service delivery.

Key Responsibilities
  • Take orders and serve food and beverages to guests
  • Provide exceptional customer service by being attentive, friendly, and knowledgeable about our menu
  • Learn and recommend our menu items, including drinks and specials
  • Accurately process transactions using the POS system
  • Maintain a clean and organized workspace and adhere to all health and safety protocols
  • Collaborate with other staff members to ensure seamless service delivery
Requirements
  • Must be able to lift up to 30 pounds and stand for long periods
  • Must be able to communicate effectively with guests and colleagues
  • Must be able to operate the P.O.S. system, make change correctly, and make credit card transactions accurately
  • Must be able to work collaboratively with other staff members to achieve shared goals
  • Must be able to adapt to changing situations and priorities
  • Must be able to maintain a positive attitude and provide excellent customer service even in challenging situations


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