Receptionist/ Admin Front Desk Officer Princeton, NJ

6 days ago

Princeton, New Jersey, United States Securitas Inc. Full time
Job Summary

We are seeking an experienced Receptionist/Front Desk Security Officer to join our team at Securitas Inc. in Princeton, NJ. As a key member of our security team, you will be responsible for providing exceptional customer service, ensuring the safety and security of our clients, and maintaining a professional and clean environment.

Key Responsibilities
  • Manage the office and security services, including client service and problem resolution, service enhancement and expansion, and operational effectiveness.
  • Ensure the delivery of high-quality customer service for assigned accounts, evaluating service quality and initiating corrective action as needed.
  • Maintain a positive, professional environment in compliance with applicable laws, regulations, policies, and procedures.
  • Receive and direct guests, issue visitor badges, and register contractors and other guests.
  • Answer phone calls, interact with couriers, and manage incoming packages and mail.
  • Manage stock and invoices, maintain a clean and organized reception area, and provide support with meeting room bookings.
  • Act as the front desk for all FM issues and requests, setup a system for accepting customer service requests, and liaise with contracted service providers.
  • Provide support in emergency cases, follow up on incoming mail requests, and manage special requests such as lunches and beverages.
  • Manage EHS office-related topics, create ITS tickets for equipment issues, and maintain the badge creation process in GLPG tool.
  • Perform tasks and duties of a similar nature and scope as required for assigned accounts.
Requirements
  • At least 21 years of age.
  • Reliable means of communication (phone).
  • Reliable means of transportation (public or private).
  • Legal right to work in the United States.
  • Ability to speak, read, and write English.
  • High School Diploma or GED (or willingness to complete GED program within six months).
  • Willingness to participate in the Company's pre-employment screening process, including drug screen and background investigation.
  • Sora License or willingness to obtain.
Competencies
  • Experience in the security industry and/or business management, or an equivalent combination of education and experience.
  • Ability to meet and continue to meet any applicable state, county, and municipal licensing requirements for Security Officers.
  • Knowledge of supervisory practices and procedures, staff supervision, and leadership skills.
  • Ability to provide positive direction and motivate performance, track and maintain schedule assignments, and maintain professional composure when dealing with unusual circumstances.
About Us

Securitas Inc. is a leading security services company that provides protection for homes, workplaces, and communities. Our core values - Integrity, Vigilance, and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

We are driven by a clear corporate culture and purpose, which helps us live according to our values. If you have a passion for customer service, security, and teamwork, we encourage you to apply for this exciting opportunity.

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